Rotimatic in 2026: What Owners Report, and What to Do

This page reads the public record on Rotimatic, the automatic roti maker from Singapore’s Zimplistic: its store, its review profiles, the Better Business Bureau, court records and owner forums, as set out in How we choose. It answers what a buyer or a waiting owner most wants to know in October 2026. Nothing here was handled or tested.

The Rotimatic NEXT is the new model, and the US store has none

The machine on sale now is the Rotimatic NEXT, and on 20 October 2026 Rotimatic’s US store listed it as “Temporarily Out of Stock”. In place of a buy button it offered a waitlist and “Lock my price — reserve now”. The list price on the store that day was $2,149, with sale prices between $1,749 and $1,949 on different pages of the same site.

The NEXT launched in India first. PTI reported on 21 August 2025 that Rotimatic had moved its manufacturing to the Bengaluru–Mysuru region, to supply India and the rest of the world, and would sell only through its own website. Rotimatic says the NEXT uses a camera and a dough sensor to adjust as it goes. It names wheat, almond, sorghum and brown rice flour among the flours it handles.

The older Rotimatic Plus is still listed on the same store, at $1,699 for the 110-volt version. Both come with a 1-year warranty, and Rotimatic sells Care Plus extensions of 1 to 3 years. Standard shipping is stated as 8 to 10 weeks, and express as 3 to 4 weeks for $99.

Owners love the rotis and fight the support line

Rotimatic’s reviews split in two, and the split decides whether a purchase works out. On Trustpilot, 67% of its 2,173 reviews give 5 stars and 26% give 1 star, with almost nothing in between. That adds up to a TrustScore of 2.2, which Trustpilot labels Poor.

The happy owners describe soft rotis every morning without the kneading and rolling. The unhappy ones rarely complain about the rotis. Their complaints are about a machine that has stopped, and a company they cannot reach. Trustpilot’s own summary of 538 recent reviews says most were unhappy, and names delayed orders, long waits for parts, breakdowns, noise and unanswered support. Trustpilot shows Rotimatic replying to 32% of its negative reviews.

ProductReview.com.au, an Australian review site, gives a similar picture from a different market: 2.6 out of 5 from 333 reviews, 48% positive. Its owners score noise lowest, at 2.4 out of 5, and ease of use highest, at 3.3.

The same four complaints keep coming back

Across Trustpilot, ProductReview.com.au and Reddit, owners consistently report the same four problems: slow delivery, slow warranty repairs, parts that do not arrive, and noise. None of them is new. Owner threads on Reddit’s r/rotimatic from 2020 and 2021 describe a sweeper arm failing on two replacement machines in a row, and refund requests passed from one department to the next.

Delivery is the newest of the four. Recent reviews describe orders for the NEXT taking months, and refunds on cancelled orders that have not arrived. Warranty repairs come next: the machine goes back to Rotimatic, and owners describe waiting months for it, or for a replacement. Some describe a NEXT that grinds loudly when it starts. That matches the low noise score on ProductReview.com.au.

The pattern is what matters for a buyer. A working Rotimatic pleases its owner. A broken one depends entirely on a support team that owners describe, again and again, as slow to answer.

No US lawsuit is on record as of 20 October 2026

No US court case naming Rotimatic or Zimplistic turned up on 20 October 2026. The search covered CourtListener’s federal case law and its archive of federal dockets, Justia’s dockets, and the class-action trackers classaction.org and Top Class Actions. The single CourtListener match for “Rotimatic” is a 2017 commodities case in Florida, with no stated link to the company.

One listing outside the US names the company. An Australian court-listings service shows a 2026 case number in which an individual is listed against “Rotimatic (Zimplistic Pte. Ltd.)”. The court, the claim and the status are all left blank, so nothing can be said about what the case concerns.

None of that proves that no claim exists. Small-claims cases, many state courts and arbitration rarely appear in online databases. What the record supports is narrower: there is no public US lawsuit or class action against the company that a reader can join or follow today.

The BBB does not rate Rotimatic, and says why

The BBB profile for Zimplistic Inventions LLC, “also known as Rotimatic”, carries no letter grade. The BBB gives its reason on the page: the Delaware address is a registered agent and mail-forwarding address, not where the business is, and it does not process complaints about companies outside its area.

The business is not accredited, and the BBB opened its file on 17 August 2026. It lists 16 complaints in the last 3 years, all 16 of them in the last 12 months, without publishing their details. Separately, a consumer report on the BBB’s Scam Tracker in September 2026 describes a late delivery and unanswered warranty requests, and asks for an investigation. That is the writer’s own account, not a finding by the BBB or anyone else.

The company is still trading. Singapore’s company register, read through sgpbusiness.com, lists Zimplistic Private Limited as a live company, incorporated in 2008. It carries no insolvency notice. No recall for Rotimatic appears on the US Consumer Product Safety Commission’s site.

Pay by credit card, and keep the paperwork

The strongest protection for a Rotimatic order is the way it is paid for. Federal law gives credit card holders a dispute process for charges for things “you didn’t accept or weren’t delivered as agreed”. The FTC says the dispute letter must reach the card issuer within 60 days of the first bill that showed the charge.

A second route covers a machine that arrives and then fails. A card holder can take the same legal action against the issuer as against the seller under state law, says the FTC. That route has conditions: the purchase needs to have been made in your home state or within 100 miles of your billing address, and you need to have tried the seller first. An online order from an overseas maker may not meet them, which makes the delivery route the one to rely on.

If your machine is stuck in warranty

Rotimatic’s pages offer a contact form and a chat link, and the NEXT’s page promises 24/7 support, remote troubleshooting and a 30-day money-back guarantee. Use those first, and keep a record: the order number, the RMA number Rotimatic issues for a return, and every email with its date.

Set a date by which the repair or the refund should be done, and say so in writing. If that date passes, the credit card routes above are the practical next step. The FTC’s guidance also points readers to their state’s consumer protection agency, where state law decides what a seller owes for a machine that stops working. The BBB lists complaints about Rotimatic, but says it does not process them for a business outside its area.

An owner’s view, three years in

Our publisher, Robin D., owned a Rotimatic for about 3 years and wrote up the daily cleaning, the support team and the cost in 2024. That account and this one agree on the essentials: the rotis earn their counter space, and the maintenance and the price are higher than the marketing suggests. For other ways to make the morning’s bread with less work, the kitchen guides in Gourmet Food & Drink cover the tools that do part of the job.